Spotlight on Self Service & Service Catalogues
Transform service, empower the customer, free up the desk
During this seminar we will discuss how the implementation of self-service and service catalogues can improve customer satisfaction and increase the efficiency of the service desk.
Our special guest speakers, and hosts, The British Museum IT team will discuss tips and tricks for successful implementation and share some best practices for getting it right, first time.
After this seminar we invite you to join us for a private tour with a British Museum curator where we can learn about some of the amazing collections in this world-renowned museum.
|9.00 - 9.30
||Registration and Coffee
|9.30 - 11.00
||Self Service & Service Catalogue Seminar and Product Demo
||Why Self Service is the immediate future of most service desks
Advantages and benefits of service catalogue
Challenges people face
Different types of service
|11.00 - 11.10
|11.10 - 12.00
||Customer speaker, The British Museum
|12.00 - 13.00
*Please note agenda is subject to change.